Improve SLAs, optimize incident management, and delight end users. Automated workflows and AI-assisted customized processes that ease the burden on IT service teams.
ITCC enables every team to spend more time on the tasks that generate revenue, and less time on repetitive work.
ITIL compliant.
Increase efficiency and drive productivity across every department with intuitive, scalable service management for multi-function workflows.
Provide end-users with one seamless work experience throughout.
Remove friction from your IT helpdesk ticketing with powerful self-learning guided troubleshooting, and automated responses that improve end-user experience.
Take back control over disparate helpdesk interactions and shift support communication to a whole new level.
Managed Service Providers: scale your business and provide a superb ITSM solution to your clients using one system to manage all workflows. Secure client information, prevent client sightlines from overlapping, and make your support systems more robust and reliable.
Find out about our white-labeling plan.
Improve end-user experience and slash resolution times with automated ticketing workflows and self-service portals
Enforce cybersecurity policies and ensure pan-organizational compliance with international and local regulations. Track every software and hardware asset across your organization and optimize asset use.
Minimize risk when making changes, avoid disruptions, and prevent damage to business activities.
Stay in control of software changes, updates, and installations, and prevent network issues with dynamic change management.
Gain insight into system faults to enable smooth patch rollouts and implement resolutions quicker, increasing uptime and maximizing productivity.
Shortcut the path to resolution and save resources with a broad, detailed, and customized knowledge base that is always at your fingertips
Help users become more self-reliant and resolve issues faster by applying automated, pretested, customized workflows and IT services in a single click
As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we are able to measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.
Sigalit Shavit - CIO at CyberArk
We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence.Eliran Toby, vp of information systems, Radware
Enterprise Service Management (ESM) is trending up. More companies are adopting service management tools and practices, as it helps them clarify internal services, break down internal silos, and improve...
When done right, Knowledge Management improves the overall effectiveness of a company’s IT assistance. Help Desk and Service Desk employees can easily recycle IT solutions that have worked in the past, improving their...
IT service managers tend to be stressed out a lot. Life is never easy for people who are tasked with keeping a company’s technology up and running—while trying to...
Phone:
+972 (0)9 891 3134
Email:
[email protected]
Our Singapore partner:
Athena Dynamics Pte Ltd
8 Penjuru Lane, Singapore 60918
+65 84311778
+65 91370722
[email protected]
https://athenadynamics.com/
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.