5 Tips to Prepare Your IT Service Desk for AI Adoption
Unless you’ve been living in a cave for the last two years, you’ll have seen all the hype – and sometimes scaremongering – around the power of artificial intelligence (AI). But where are we with AI for IT support, really? And what should your IT service desk be doing about it right now? This blog […]
The Key Ways ITIL 4 Impacts IT Support Best Practice
ITIL 4 – the latest version of the popular IT service management (ITSM) best practice framework – was published at the end of February 2019 or at least the Foundation Edition book was. There’s more to come in terms of best practice guidance, with the “higher-level” ITIL 4 publications and exams being released later in […]
