Building an Effective Knowledge Management Tool
![Knowledge Management Tools](https://www.it-care-center.com/wp-content/uploads/2021/07/thisisengineering-raeng-vGA1ei1yxos-unsplash-min-1024x683.jpg)
When done right, Knowledge Management improves the overall effectiveness of a company’s IT assistance. Help Desk and Service Desk employees can easily recycle IT solutions that have worked in the past, improving their speed to resolution. Meanwhile, employees are empowered to resolve issues on their own, which reduces the cost – as well as the strain – on help […]