August 17, 2022 - IT Care Center

Enterprise Service Management as a Platform for Digital Transformation

Enterprise service management – “the use of IT service management (ITSM) principles, practices, and capabilities by another business function to help improve its operations and outcomes” – is something that has become a mainstream ITSM “capability” in the last decade. To demonstrate this, in the AXELOS Enterprise Service Management Industry Report 2021, two-thirds of organizations […]

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Day: August 17, 2022