How Best to Motivate Your IT Service Desk Analysts

Many of us have come across Maslow’s Hierarchy of Needs at some point in our educational or work lives. The hierarchy was created as part of Maslow’s “theory of human motivation” and is often depicted as a pyramid. An example is shown in the next section. The hierarchy of needs has since been applied to […]

Webinar: How to Avoid Chatbot Loop Hell

Join us for a virtual session on dodging chatbot loop nightmares with Simone Jo Moore and ITCC – let’s break free from the endless cycle!