What is an IT Ticketing System?

IT Manager on his desk

Did you know the average monthly volume of IT tickets across all industries is 0.54 per user? In a company with 1000 employees, that amounts to 540 tickets a month, or 27 per business day! In hi-tech, the numbers are much higher: 1.38 tickets per user per month, or 69 tickets per day for a […]

Webinar: How to Avoid Chatbot Loop Hell

Join us for a virtual session on dodging chatbot loop nightmares with Simone Jo Moore and ITCC – let’s break free from the endless cycle!