That’s IT has partnered with Software Products (SOFTPI) to resell and deliver its IT Care Center portfolio of IT service management (ITSM), enterprise service management (ESM), help desk, and managed service provider (MSP) solutions in the Italian and Spanish market. The combination of IT Care Center and SOFTPI provides Italian and Spanish customer organizations with the leading service management software and local implementation and support capabilities they need.
Kfar Saba. August 2024 – That’s IT, the provider of the IT Care Center portfolio of solutions, today announced a new partnership with SOFTPI to provide Italian IT organizations with the IT management and broader business digital enablement they need to drive better IT and business operations and outcomes.
“SOFTPI will market and resell the IT Care Center solution, coupled with the professional services that enable customer organizations to gain maximum value from the solution, service management best practices, and new technology advances,” says Rani Fuchs of That’s IT.
The IT Care Center (ITCC) portfolio of solutions applies to various IT and business use cases, including:
- ITCC ITSM – easy-to-use ITSM capabilities designed to make everyone’s life better, creating better IT service and support experiences.
- ITCC ESM – the application of service management best practices and enabling technology across business functions other than IT to deliver improved, consistent operations and better business outcomes.
- ITCC Help Desk – best practice capabilities for submitting and handling IT issues and requests – utilizing self-service, workflow automation, and knowledge management.
- ITCC MSP – all the capabilities an MSP needs to manage multiple clients in a single platform, including service and support capabilities and additional MSP tools.
SOFTPI offers a wealth of professional services capabilities and experience that help IT organizations implement the ITCC technology and best practices processes to ensure they can meet the IT-enablement needs of their parent companies—optimizing operational efficiency, reducing costs, and delivering superior employee and customer experiences. Andrea Querci, Founder and President of SOFTPI states, “Our partnership with That’s IT offers Italian and Spanish customer organizations the capabilities they need to successfully leverage technology in IT service delivery and support use cases and broader digital transformation and enablement opportunities across the enterprise.”
About Software Products (SOFTPI)
SOFTPI has been a Value Added Distributor (VAD) in the ICT market since 1990, with a leading product portfolio across database, development, integration, business intelligence, and storage management. SOFTPI also offers consultancy and specialist training in system support, DBA activities, design and development, project startups, and other IT management areas. It has Italian offices in Florence, Milan, and Rome, with additional offices in Spain and Ecuador.
About That’s IT
That’s IT was founded in 2007 to help IT organizations deliver the IT service delivery and support capabilities their parent organizations need, starting with the flagship IT Care Center ITSM solution. The IT Care Center solutions and platform are affordable, fast to implement, and easy to use, with the R&D teams continuing to add new features to meet the ever-evolving service and support needs of IT organizations and other business functions.
