Can ITIL Problem Management Really Reduce Incidents?
Key takeaways For IT agents, incidents are a fact of life. Around 20% of organizations have more than 20 IT incidents per day. At the same time, 70% of businesses
April 10, 2025
Key takeaways For IT agents, incidents are a fact of life. Around 20% of organizations have more than 20 IT incidents per day. At the same time, 70% of businesses
Background Docomotion, a leading provider of document generation solutions for Salesforce users, enables businesses to create, manage, and customize PDFs and Word documents without coding or special software. By automating
In 2025, it’s time for IT to break out of the silo. IT service management is the backbone of every business, affecting operations, productivity, and employee satisfaction in a clear
To understand the importance of IT Asset Management, it helps to look at some numbers. Today’s employees each have an average of 2.5 IT devices. For a midsize company with
For IT managers, problems are a part of everyday routine. Just how common are IT problems? Fifty percent of organizations say they have 11 to 50 problems in a typical
How long does it take your IT service desk to resolve an incident? It’s likely you can’t give a straightforward answer. After all, your helpdesk workflow depends on a wide
A slow laptop. Conference room isn’t connecting to Zoom. Worst of all, a complete network outage. These are all examples of IT “incidents”, ranging in severity from minor and localized,
Are you investing in IT automation yet? For most organizations today, the answer is ‘yes’. According to the 2024 Global State of IT Automation Report by Stonebranch, 86% of surveyed
According to research by CompTIA, the technology sector is responsible for economic growth in the US, more than any other profession besides healthcare. A smooth, efficient IT ecosystem is a
