According to The Global IT Experience Benchmark, 80% of employees believe that lost productivity is caused by just 12.6% of IT tickets. This highlights an ongoing challenge in IT service
Becoming Michael Phelps or Jenny Thompson takes more than athletic genes. It demands intense dedication, physical conditioning, and mental strength. An Olympic swimmer at the top of their game has
Did you know the average monthly volume of IT tickets across all industries is 0.54 per user? In a company with 1000 employees, that amounts to 540 tickets a month,
If you’re a Help Desk Manager on the hunt for metrics to drive your team’s performance, you’ve come to the right place. This blog will delve into the top five
In today’s AI-driven landscape, ChatGPT has taken center stage, sparking discussions about its impact on jobs, its pros, cons, and the potential risks of unregulated AI. While debates abound, one
Organizational change management (OCM) is a Human Resources (HR) thing, right? For many organizations, it might be, which is why they, and many others without OCM capabilities, struggle with technology-related
IT service management (ITSM) maturity assessments are interesting tools. Used wisely, they can be powerful drivers of change. However, this requires an appreciation of their true purpose and a commitment
Something easily missed in the list of the 34 ITIL 4 management practices is the ITIL 4 project management practice guide, which contains a wealth of project management best practices.
If problem management has been a tough nut for your organization to crack, using artificial intelligence (AI)-enabled capabilities offers help with what might have previously been seen as a labor-intensive
