Successful IT teams integrate automated processes throughout the organization. According to consulting firm McKinsey Digital, up to 45% of all activities that are currently done by employees can be automated.
It’s been just over a year since the arrival of COVID-19. Over the last twelve months, many employees have start to work from home (WFH), pushing IT departments to develop
About Diesenhaus: Diesenhaus BTC is headquartered in Tel-Aviv, has 40 branches in Israel and employs more than 500 people. Diesenhaus BTC was established in 2001. Diesenhaus-BTC is a market leader
That’s IT, a provider of products and services for IT systems and projects management and implementation, today announced that Radware, a provider of cybersecurity and application delivery solutions, has selected
Unless you’ve been living in a cave for the last two years, you’ll have seen all the hype – and sometimes scaremongering – around the power of artificial intelligence (AI).
ITIL 4 – the latest version of the popular IT service management (ITSM) best practice framework – was published at the end of February 2019 or at least the Foundation
How long has your IT support team been measuring customer satisfaction (CSAT) with respect to its end users? How long has it been scoring highly? And how long have you
Organizations have been buying – or, more precisely, investing in – IT help desk and then IT service management (ITSM) tools for the last three decades. Customer needs and
Automation has long been a key part of the IT service management (ITSM) tool success story – enabling IT support teams in particular to improve both their efficiency and effectiveness
