Managing hardware and software assets is complex. Your IT team needs to know where computers, printers, scanners, and peripheral devices are located in the organization. Maintain, upgrade, and maximize usage of your resources, as well as the status of software licenses. ITCC’s Asset Management module makes it easy to track hardware and monitor software licenses from the time they are distributed to employees or deployed in common areas until they are returned or retired.
Plan, procure, deploy, maintain, and retire your assets safely with IT Care Center’s Asset Management module.
Stay on top of every aspect of your inventory in every geographical location. Your agents can track each asset that is in use, offering visibility throughout the lifecycle of the asset.
ITCC is highly customizable. System administrators can define the different types of assets that are being managed and the categories for each asset type. The system also allows for custom attributes of each asset type, including both data input from scanning tools like IP addresses and Bios, as well as manually input data like invoice numbers or warranty information.
The robust inventory management tool tracks asset changes, such as ownership and location. It also assigns assets to inventory locations, so you can easily find the assets that have returned.
Your IT team can use the system to manage inventory levels, set minimum stock numbers, and manage cycle counts. They can also create barcodes for each asset, making it easier to track assets.
The system maintains a log for every asset, including software assets, providing a complete history of the company’s IT assets.
Your IT team will have a full view into any issues or changes that impacted an asset, with integration between the Asset Management module and both your Change Management and Problem Management modules.
Services, hardware upgrades, software updates, and other changes in configurations that were performed on the asset are associated with the asset. This allows IT personnel to relate a configuration item (CI) to problems or changes in the asset, and aids in making decisions on other assets in the future.
In addition, Asset Management integrates with Incident Management, capturing any reports or CIs that relate to specific assets.
The Asset Management module integrates with your scanning tools or uses REST APIs to gather asset data, discover assets, and manage assets. The system includes built-in integrations with WMI, SCCM, and BigFix, allowing it to capture asset-related data, and performs scheduled scans of the network to identify unknown assets.
The system maintains detailed asset information and maps the integration fields. It also enables an asset file upload, including custom fields.
The system provides a powerful tool for managing software vendors and contracts across the organization, as it ensures that your organization doesn’t overpay for software licenses.
Your IT team will have a single list view of each software, with critical details like the number of purchases vs. installations, workstations running software, and the software manufacturer’s profile. It enables software management at the version level, while allowing users to assign license types, such as OEM or concurrent.
The system also provides alerts for contract renewals and contracts coming to an end. It uses a dashboard display to track over-or under-licensed software, which helps ensure the organization isn’t overpaying for software licenses.
The system’s dashboards provide a view into software compliance, ensuring that the organization is operating the software within the terms of the provider and its set policies.
Use predefined rules to track compliance on workstations, servers, and other devices using compound compliance calculations and get alerts if the organization is non-compliant. Enjoy the flexibility of exempting specific PCs or servers from compliance tracking.
Introduce digital signatures across the organization. Based on the organization’s policies for each asset, when ownership of an asset changes from one employee to another, signature requests are sent to employees. The signatures are documented in the system and associated with the asset.
Asset Management is critical to any medium to large organization. It curbs overspending on unnecessary software licenses, reduces theft and loss of expensive hardware, and improves management of depreciable assets.
ITCC’s Asset Management module provides the IT team with the tools needed to track and manage all the organization’s hardware and software. It reduces unnecessary purchases, manages contract service levels, and ensures that your organization doesn’t run afoul of software licensing commitments
Like all modules within the ITCC platform, Asset Management includes a robust toolset that facilitates communication, simplifies use, makes it easy to track progress at a glance.
