Change in organizations of all sizes is a complex process that requires deep planning, organizational transparency, and clear communication if they are to succeed. Change Management aims to define standard procedures for managing change requests in an agile and efficient manner to drastically minimize the risk and impact a change can have on business operations. The ITCC Change Management module empowers your team to integrate new software, processes, and workflows into your organization, and manage changes as they are adopted across the company while delivering significant cost savings.
Our change management module guides you throughout the process, to minimize downtime, reduce costly errors, and ensure consistency throughout the organization.
Managing change within the organization begins with a request for change. The system is capable of defining standard, normal, and emergency changes, all within predefined ITIL-based standard attributes.
You can configure workflows based on organization-defined rules, which enables both automation and form completion. Escalations can be automated as well, using standard and custom rules.
The module integrates seamlessly with other modules in the ITCC platform, making it easy to manage change records relating to problems, incidents, and service requests. Additionally, it is open to third-party integrations through our optional APIs.
Change Management’s rich set of visual scheduling tools enables you to track operations through dynamic calendar and Gantt project views.
Through the color-coded planning and scheduling tools, change management teams can perform impact assessments for the proposed changes, based on CMDB relations and the affected CI properties.
The system includes automatic risk calculations based on risk-matrix templates and helps prevent conflict by communicating changes to the impacted groups.
Define workflows for approvals, tasks, and notifications that are based on either change qualifiers or organizational responsibilities.
All planning and scheduling calendars can be easily integrated into MS Outlook, iCal, or other supported calendar applications.
The system includes built-in CAB management tools, enabling change advisors to better manage the process.
The module includes the ability to define CAB schedules and customize rules for planned change submissions based on that schedule. The CAB stages are embedded directly into the overall change flow.
CAB approvals and rejections are captured through the system, creating a record for management to review if needed, and CAB notes are saved within the change request, providing full transparency into decisions that were made.
Meeting summaries are automatically distributed to relevant members on the distribution list, using an HTML email template.
Our robust reporting dashboard ensures that management has a clear view into the successes accomplished by the change management team.
Create standard or custom reports, which can be either automatically generated on a preset schedule or published on an as-needed basis.
Reports allow users to analyze change classifications, category trends, configuration items, and repetitive trends, so you can measure progress and improve your change management process.
Like all modules within the ITCC platform, Change Management includes features a robust toolset that facilitates communication, simplifies use, and makes it easy to track progress at a glance.
The automation we implemented with the solution has reduced the number of tickets. About 50% of our tickets are being closed automatically by the system.
Chief Information Officer
Comms Service Provider
