What is Incident Management in ITIL?
A slow laptop. Conference room isn’t connecting to Zoom. Worst of all, a complete network outage. These are all examples of IT “incidents”, ranging in severity from minor and localized,
November 7, 2024
A slow laptop. Conference room isn’t connecting to Zoom. Worst of all, a complete network outage. These are all examples of IT “incidents”, ranging in severity from minor and localized,
Are you investing in IT automation yet? For most organizations today, the answer is ‘yes’. According to the 2024 Global State of IT Automation Report by Stonebranch, 86% of surveyed
According to research by CompTIA, the technology sector is responsible for economic growth in the US, more than any other profession besides healthcare. A smooth, efficient IT ecosystem is a
According to The Global IT Experience Benchmark, 80% of employees believe that lost productivity is caused by just 12.6% of IT tickets. This highlights an ongoing challenge in IT service
Becoming Michael Phelps or Jenny Thompson takes more than athletic genes. It demands intense dedication, physical conditioning, and mental strength. An Olympic swimmer at the top of their game has
Did you know the average monthly volume of IT tickets across all industries is 0.54 per user? In a company with 1000 employees, that amounts to 540 tickets a month,
If you’re a Help Desk Manager on the hunt for metrics to drive your team’s performance, you’ve come to the right place. This blog will delve into the top five
In today’s AI-driven landscape, ChatGPT has taken center stage, sparking discussions about its impact on jobs, its pros, cons, and the potential risks of unregulated AI. While debates abound, one
Organizational change management (OCM) is a Human Resources (HR) thing, right? For many organizations, it might be, which is why they, and many others without OCM capabilities, struggle with technology-related
