For IT managers, problems are a part of everyday routine. Just how common are IT problems? Fifty percent of organizations say they have 11 to 50 problems in a typical
How long does it take your IT service desk to resolve an incident? It’s likely you can’t give a straightforward answer. After all, your helpdesk workflow depends on a wide
A slow laptop. Conference room isn’t connecting to Zoom. Worst of all, a complete network outage. These are all examples of IT “incidents”, ranging in severity from minor and localized,
Are you investing in IT automation yet? For most organizations today, the answer is ‘yes’. According to the 2024 Global State of IT Automation Report by Stonebranch, 86% of surveyed
According to research by CompTIA, the technology sector is responsible for economic growth in the US, more than any other profession besides healthcare. A smooth, efficient IT ecosystem is a
According to The Global IT Experience Benchmark, 80% of employees believe that lost productivity is caused by just 12.6% of IT tickets. This highlights an ongoing challenge in IT service
Becoming Michael Phelps or Jenny Thompson takes more than athletic genes. It demands intense dedication, physical conditioning, and mental strength. An Olympic swimmer at the top of their game has
Did you know the average monthly volume of IT tickets across all industries is 0.54 per user? In a company with 1000 employees, that amounts to 540 tickets a month,
If you’re a Help Desk Manager on the hunt for metrics to drive your team’s performance, you’ve come to the right place. This blog will delve into the top five
