Leverage the proven best practices and technology of IT Service Management for Enterprise Service Management, supporting enhanced business workflows and outcomes, and superior employee experiences.
With an ESM approach, your business benefits from consistent service and support for employees company-wide, so that everyone can work better, faster and more efficiently.
Take decades of technology-based enhancement in ITSM and apply it to ESM. The result? More efficiency, less operating costs.
With ESM, business functions such as HR, Legal, Finance, and Facilities Management can benefit from consistently optimized processes and proven service-management-enablement capabilities, including workflow automation, knowledge management, service catalogs and self-service capabilities, and analytics and reporting.
"ITCC is a flexible system that allows easy customization in many different ways to meet our ever-changing needs."
“IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience”
Offer self-service knowledge management portals with focused content, ticketing capabilities, and chatbots, for separate business functions or as a single portal across the entire company. Either way, employees gain 24/7 access to service and support that speeds up resolutions and meets their expectations.
Track and prioritize issues and requests effectively, and use knowledge and workflow automation to deliver outcomes faster. Access insights about performance and operational issues and measure response and resolution times to ensure service level agreement (SLA) commitments are met.
Protect and optimize assets and equipment using asset management capabilities that integrate with other ITCC ESM solution modules to provide a full picture. Track equipment and record information with cross-departmental access to data and processes in real time, enabling optimization of equipment life cycles and purchasing budgets.
Leave the guesswork behind, and monitor service management processes accurately with ITCC’s reporting and analytics capabilities. ESM dashboards update team members and management on real-time performance and efficiency – driving data-informed improvements to business functions, operations, services, and experiences.
Technology is the engine of your organization, and you need seamless availability of all your systems – including your internal IT service and support systems.
And, the best ITSM platform should fit with your workflows and employees’ needs, not the other way round.
The ITCC ITSM solution is highly flexible yet demands minimal coding, making it fully and quickly customizable for your organization. Our customer service team delivers the support your company needs to maximize its cross-organizational functioning, 24/7/365. All your questions and usability issues are handled quickly, so productivity is uninterrupted. That’s the ITCC promise to you.
“As a cyber security leader, protecting our customers from advanced threats and ensuring customer satisfaction are top priorities,” said Sigalit Shavit, chief information technology officer at CyberArk. “IT Care Center is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we can measure and continuously improve the effectiveness of our customer support team to drive long-term customer loyalty.”
Sigalit Shavit
CIO, CyberArk
