Boost Business Operations and Outcomes With ESM

Expand your service management performance across the organization – from HR to Finance, Facilities Management, and Legal – with ITCC Enterprise Service Management.

Working Faster and Better, Together

Leverage the proven best practices and technology of IT Service Management for Enterprise Service Management, supporting enhanced business workflows and outcomes, and superior employee experiences.

With an ESM approach, your business benefits from consistent service and support for employees company-wide, so that everyone can work better, faster and more efficiently.

  • Increased Productivity: ESM facilitates streamlined work between service providers and receivers
  • Enhance visibility & control: Gain insights about performance issues and opportunities for improvement
  • Minimize use of resources: Optimize for efficiency with best-practice-based processes and automation
  • Increased User Satisfaction: One seamless hub where support and service issues are resolved quickly and efficiently

Drive efficiency and reduce operating costs

Take decades of technology-based enhancement in ITSM and apply it to ESM. The result? More efficiency, less operating costs.

With ESM, business functions such as HR, Legal, Finance, and Facilities Management can benefit from consistently optimized processes and proven service-management-enablement capabilities, including workflow automation, knowledge management, service catalogs and self-service capabilities, and analytics and reporting.

"ITCC is a flexible system that allows easy customization in many different ways to meet our ever-changing needs."

“IT Care Center has worked with us as a partner to build, implement and evolve a solution that matches our vision for customer experience”

Service and Support Capabilities in One Hub

Consolidate tools and reduce costs with a unified ESM solution. ITCC’s advanced omnichannel platform enables self-service via desktop, mobile device, email, or chatbot, so employees can access service and support wherever and whenever they need. Built for optimized workflows and automation that improve productivity and reduce delays.
Single or Multiple Self-Service Portals

Offer self-service knowledge management portals with focused content, ticketing capabilities, and chatbots, for separate business functions or as a single portal across the entire company. Either way, employees gain 24/7 access to service and support that speeds up resolutions and meets their expectations.

Issue and Request Management

Track and prioritize issues and requests effectively, and use knowledge and workflow automation to deliver outcomes faster. Access insights about performance and operational issues and measure response and resolution times to ensure service level agreement (SLA) commitments are met.

Asset Management

Protect and optimize assets and equipment using asset management capabilities that integrate with other ITCC ESM solution modules to provide a full picture. Track equipment and record information with cross-departmental access to data and processes in real time, enabling optimization of equipment life cycles and purchasing budgets.

Reporting and Analytics

Leave the guesswork behind, and monitor service management processes accurately with ITCC’s reporting and analytics capabilities. ESM dashboards update team members and management on real-time performance and efficiency – driving data-informed improvements to business functions, operations, services, and experiences.

Your Business Never Stops. Neither Do We.

Technology is the engine of your organization, and you need seamless availability of all your systems – including your internal IT service and support systems.

And, the best ITSM platform should fit with your workflows and employees’ needs, not the other way round.

The ITCC ITSM solution is highly flexible yet demands minimal coding, making it fully and quickly customizable for your organization. Our customer service team delivers the support your company needs to maximize its cross-organizational functioning, 24/7/365. All your questions and usability issues are handled quickly, so productivity is uninterrupted. That’s the ITCC promise to you.

In Our Customers’ Words

We reduced costs by 33%.

Also, it has reduced the time it takes to manage tasks by 30 to 30%.

Ruli A.

CIO at Tadiran

ITCC is a highly customizable solution that powers productive IT support interactions. Using advanced analytics, we can measure and continuously improve the effectiveness of our customer support team.

Sigalit Shavit

CIO, CyberArk

It is a user-friendly system for both end-users and implementers. It can be customized to support various processes and facilitates the management of IT service processes and other organizational service processes.

Reut S.

CIO, Telecommunications

The solution's time-to-value, when considering the time to implement, the cost, and the ease of customization, is very good. The cost is not too high, and it is very easy to deploy.

Business Manager

Computer Software Company

What I like most about ITCC is the service they give to the customer; every question has an answer. The overall experience is very good.

Evgeny S.

Help Desk Manager

We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.

Eliran Tovi

CIO, Radware

A flexible system that enables me to customize my organization needs good support costs that are better than the competitors.

Yossi G.

Global IT Support Director

A flexible system that enables me to customize my organization needs good support costs that are better than the competitors.

Yossi G.

Global IT Support Director

ITCC helps us manage the process simply and efficiently. I like the fact that I can customize almost everything and change the system to support our processes.

Dror L.

TechOps Manager

The system provides an excellent solution for managing the entire process. Cases, tasks, asset management, and more. The professional support team is experienced, creates an environment for effective and continuous communication, and provides a quick and high-quality response.

Soher H.

System and Applications Officer

Highly recommend using the ITCC system.

When we chose the supplier, we found that adjustments had to be made; the change was made quickly and professionally The service is fast, courteous, and professional.

Elias N.

CISO

ESM Success Starts Here

Learn how the ESM solution can accelerate your organization's operational efficiency, cut costs, and enhance user experiences. Explore now.