Scale up and down as you go with all modules already in place and ready for use! The ITCC IT Service Management (ITSM) solution was built with a full suite of tools and features included. System users have full access to ITIL-compliant solutions covering:
All modules are included in the platform from day 1, along with productivity tools like chatbots, workflow automation, and omnichannel access to ensure that your IT team has the tools it needs to keep your organization’s IT humming along smoothly. If you ever need it, our responsive support team is here to answer questions and get your system back online.
Create a better IT experience throughout the company. IT team members can easily intake, monitor, and resolve computer and network issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated platform.
Resolve incidents faster using modules that integrate seamlessly with one another. For example, an incident requiring a hardware upgrade could potentially involve incident management, problem management, asset management, and knowledge management. The data would be updated in each module.
Unlock access to unique tools that enable end-users to resolve their own issues, and help IT teams concentrate on what matters most.
Proactively get situations under control before they interfere with business operations. Detect, log, and investigate to find the root cause of problems. Problem logs, recorded solutions, and defined workarounds enable fast resolution of similar problems that might arise in the future.
At ITCC, we understand how important it is for your systems to be available 24/7/365. It’s why we developed a versatile, professional grade platform that is highly flexible and doesn’t require a lot of coding.
Our customer service teams are committed to delivering any support you need to keep these systems running. We provide follow-the-sun support to ensure that if our systems ever go down or if you have any questions you need answers, we are here to answer your questions and get your system back online.
ITCC has an important advantage with maintenance and supply management, managing vendor contracts, necessary asset fixes and routine checkups.
ITCC helps us manage tasks, allocating resources to subtasks, creating dependencies and alerting every associate whenever they need to tend to their part. Management has total visibility to the whole process.
We chose ITCC for one Module and found out there are so many more that come built into the system.
With ITCC we pay only per admin, regardless of the number of employees using the system. It’s a huge advantage.
Yossi Golan
Maytronics
