All Managed Service Providers (MSPs) rely on effective IT service delivery and support capabilities to keep their business running smoothly and productively. The ITCC MSP solution offers everything your organization needs for business-critical client-facing functions – with effective third-party service management capabilities to oversee and manage multiple clients in a single platform. Resolve incidents, meet service level agreements (SLAs), share information, and track assets discretely across multiple clients in real time.
With the MSP solution, focus on streamlining your capabilities and building value for your business: improved efficiency, service availability, user experience, and productivity.
ITCC is super flexible allowing for a high variety of work processes and automation. I have been working with ITCC for over 10 years and I recommend it to anyone that needs great flexibility, a variety of options and wants to make many changes without the need to code.
ITCC is a flexible system that allows easy customization in many different ways to meet our ever-changing needs. The ITCC support team is amazing. They are quick to provide continuous support and are attentive to our needs, offering creative ideas and flexible tools.
The ITCC MSP solution is designed to make operations easier, faster and more efficient for service provider organizations. The platform allows MSPs to manage multiple client accounts, contacts, and customer portals at once. It also provides contract management capabilities, enabling efficient contractual changes, such as SLA management, on a per-client basis.
Beyond client-focused service delivery, the MSP solution also offers internal-facing capabilities, such as employee hours tracking, which makes it easier for MSPs to invoice time and costs to the appropriate clients.
The ITCC MSP solution supports managed service providers with the capability to deliver services to multiple clients quickly, efficiently, and seamlessly. Leverage a wide range of ITSM capabilities via automated workflows, rules, and built-in dashboards. Of course, the solution is ITIL-aligned so it covers all the ITSM needs and functions of MSPs at the highest level of compliance and quality:
In addition to broad ITSM-aligned capabilities, the platform also offers powerful MSP-specific capabilities.
Service providers can manage contracts, lines, attachments, and flexible attributes with ease. With the MSP solution, automation enables efficient management of covered assets and cross-referencing of support activities, as well as contract renewal management. Out-of-the-box dashboards and reports provide actionable insights and just-in-time notifications.
MSPs can manage each client based on their specific terms of engagement. Clients can be individually assigned with relevant eligibility rights for incidents, requests, and changes based on the contractual agreement. Customer entities within each client can be searched, defined, and segregated, with no impact on incident routing.
Track and manage work hours with the ITCC MSP solution. MSPs can define hours-based contracts and use built-in tools to assign contracts and plan billable time. With the internal calendar and task-based approach for actual hours reporting and charging, management of billable hours across multiple clients becomes more accurate and efficient.
MSP dashboards keep team members and management updated on real-time performance and efficiency across the client base. With a complete 360-degree view of each client, MSP organizations can keep a finger on the pulse of individual accounts from every angle, filtering by contracts, projects, incidents, requests, changes, and tasks.
Technology is the engine of your organization, and you need seamless availability of all your systems – including your managed clients’ service and support systems.
And, the best MSP platform should fit with your workflows and the needs of your clients and employees, not the other way round.
The ITCC MSP solution is highly flexible yet demands minimal coding, making it fully and quickly customizable for your organization. Our customer service team delivers the support your company needs to maximize its client-facing service operations, 24/7/365. All your questions and usability issues are handled quickly, so productivity is uninterrupted. That’s the ITCC promise to you.
We have tested a range of products and finally picked ITCC, because of its ability to provide the best comprehensive solution to our organizational computing needs.
The ITCC system enables our IT unit to deliver the highest level of computing services which are rendered by our business division, while maximizing automational procedures. The installation of the ITCC system was part of our computer division’s policy of maintaining excellence.
This year we also initiated various projects in our applications and development teams, such as conversion to cloud, and ERP system upgrade. ITCC’s system benefited us greatly by reducing workload in the IT department and supported the planning, management, and the documentation of the process.
Eliran Tovi
CIO, Radware
See our MSP solution in action and gain a glimpse of the benefits for your operational efficiency and client satisfaction. Discover new levels of MSP success.
